Shipping and Returns
Online orders are mostly made to order therefore some time is required to make up your garment, usually about 2 weeks are needed. For any questions please contact here.
You will receive a tracking number via email as soon as your parcel has been booked for collection from the studio. SENDLE will be handling your package. Once your parcel has been booked your item will reach you within 4 - 6 business days.
Returns & Exchanges
If you wish to return items bought on the online store, items must be unworn, unwashed and undamaged with swing ticket attached.
To request an exchange, please contact here.
All return and exchange requests must be made within 7 working days of receiving the item in order for a return request to be processed.
Customers are responsible for paying the return postage cost.
Once you have received your return approval via email, you can post your package to the address provided via the confirmation email.
Once items have been received in original condition you will receive your full refund.
Orders are expected to arrive within 11-16 working days.
REST OF THE WORLD
Orders are expected to arrive within 14-30 working days.
The exact value of all items to be posted will be declared dutifully to Australian export regulations. Customers are responsible for any customs or import duties charged by their receiving country.
We are not responsible for packages that are lost or damaged in transit and do not accept returns on international orders.