shipping & returns
Free local shipping
Orders will be processed within 1-5 business days from order.
When your order is dispatched, you will receive an email confirmation. Once the order is complete your item will reach you within 2-4 business days depending on your location.
The option for international shipping is not yet available.
Returns & Exchanges
If you bought any items at the CONVOY store and wish to return or exchange it please return directly to the store.
If you wish to return items bought on the online store, items must be unworn, unwashed and undamaged with swing ticket attached.
To request an exchange, please email email@example.com with your order number and reason for exchanging or returning.
All return and exchange requests must be made within 7 working days of receiving the item in order for a return request to be processed.
Customers are responsible for paying the return courier cost.
Once you receive your return approval notification via email, you can courier your package to the address provided via the confirmation email. * Postnet has courier services / all major Pic a Pay stores offer the ARAMAX courier service.
Items bought on the online store can also be returned to the Johannesburg CONVOY store, but only EFT refunds can be made, CONVOY is not liable for making refunds for product bought online.
Once we have received your items in original condition you will receive your full refund through EFT.
If you need to exchange items we can do so at an additional R 100 handling fee.
For any questions please email us at firstname.lastname@example.org