shipping & returns
Free local shipping
Orders will be processed within 1-5 business days from order.
When your order is dispatched, you will receive an email confirmation. Once the order is complete your item will reach you within 2-4 business days depending on your location.
The option for international shipping will be available soon.
Returns & Exchanges
If you bought a garment at one of our CONVOY stores and wish to return or exchange please return to the store you bought the items from.
If you wish to return items bought on the online store, it must be unworn, unwashed and undamaged with swing ticket attached.
To request an exchange, please email email@example.com with your order number and reason for exchanging or returning.
All return and exchange requests must be made within 7 working days of receiving the item in order for a return request to be processed.
Customers are responsible for paying the cost for return shipping.
Once you receive your return approval notification via email, you can mail or ship your package to the address provided via the confirmation email.
Once we have received your items in original condition you will receive your full refund.
If you need to exchange items we can do so at an additional R 90.00 handling fee.
For any questions please email us at firstname.lastname@example.org